Aptilo Support Centers are committed to taking care of our customers’ support issues as well as proactively working with customers to limit the occurrence of these kinds of emergencies.
Aptilo Support Centers handle:
- Incident Management – 2nd and 3rd line support.
- Problem Management – Root cause analysis.
- Change Management – Change requests.
- Release Management – New releases / Updates
Aptilo Support Service levels:
- Standard Support 8/5: Mo-Fr, 9.00am-5.00pm
- Extended Support 16/7: Critical issues – All Days, 6.00am-10.00pm ;
Non-Critical – Mo-Fr, 9.00am-5.00pm
- Extended Support 24/7: Critical issues – All Days, All hours ;
Non-Critical – Mo-Fr 9.00am-5.00pm
All times mentioned above are in Aptilo Support Center time zones: Stockholm CET (GMT/UTC+1), Kuala Lumpur (GMT/UTC+8) and Toledo CST (GMT/UTC-6).
Aptilo offers end-user support in selected markets. Support can be reached at firstname.lastname@example.org.