Aptilo and IntraISP Partner to Deliver Field-Proven CRM, Billing, and OSS Solutions for WiMAX Service Providers
WIMAX WORLD 2008, CHICAGO – Aptilo Networks and IntraISP announced today that the two companies have partnered to offer a complete back-end system with advanced billing, customer relationship management (CRM) and operations support system (OSS) together with the Aptilo WiMAX CSN System™, the market’s first pre-integrated wireless broadband data and voice services solution for standards compliant mobile WiMAX™ authentication, authorization and accounting (AAA); policy management and service control.
Aptilo is the global leader in pre-integrated solutions for Service Management and Access Control for wireless networks including WiMAX, wireless mesh and Wi-Fi hotspots. IntraISP is the leading billing, CRM and OSS solution for WiMAX and broadband service providers. Together, Aptilo and IntraISP deliver a combined solution of a premier customer care and billing platform seamlessly integrated with a feature-rich WiMAX service management system.
“Aptilo and IntraISP offer service providers a flexible, proven, and cost effective solution to deliver WiMAX service that is unmatched in the industry while reducing time-to-market,” said Peter Esparrago, President and CEO of IntraISP. “We have successfully implemented our combined solution at other WiMAX service providers and IntraISP and our customers have been impressed with Aptilo’s capabilities.”
“Service providers will benefit from this partnership with IntraISP, which seamlessly integrates advanced billing, CRM and OSS capabilities into the Aptilo WiMAX CSN platform,” said Torbjorn Ward, Chief Executive Officer, Aptilo Networks. “We are proud to announce this partnership with IntraISP.”
Empowering Customer Care, Sales and Marketing
With IntraISP’s CRM functionality, all customer information, services, and billing can be managed from a single interface. In addition, customer issues can be seamlessly managed through the built-in trouble ticket system optimized for broadband service providers. Customer, service, and radio tower related issues can be easily handled with automated routing to assigned work queues.
The IntraISP Self Care framework provides an effective solution to empower customers to self-manage service offerings, update billing and account information, review invoices, make payments and generate service support requests.
Reporting and Statistics Management
Service providers are given the information needed to monitor the overall status of their business and effectively manage operations through a comprehensive set of built-in reporting and data collection tools.
The Network Reporting and Statistics module is a comprehensive tool for monitoring service usage, bandwidth usage, concurrent sessions, service performance and business progress. The module can be tailored to provide relevant information in different views to business management, call center helpdesk or network operations respectively.
The CRM, billing, and financial reports provide insight into the financial health of the business by exposing cash flow, accounts receivable, product revenue, customer churn, service issue activity, and market analytics for decision-making.
The Aptilo WiMAX CSN System
Aptilo’s WiMAX CSN System is a field-proven, multi-access solution that has most typical CSN subsystems integrated into the platform prior to deployment, which reduces deployment time and costs in procurement, integration and overall maintenance. It delivers a highly flexible and versatile AAA, policy management and service control solution for Mobile WiMAX and Wi-Fi network services, with support for pre- and post-paid data and Voice over IP (VoIP) services. The integrated data and voice services solution provides authentication, authorization and accounting through multiple authentication types and enforces Quality of Service (QoS) through service flow profile parameters for users, devices and services.
The Aptilo WiMAX CSN System is fully interoperable with WiMAX-compliant clients and Access Service Network (ASN) nodes such as WiMAX 802.16e-2005 based Base Stations, Access Services Network (ASN) Gateways and Mobile IP Home Agents (HA) through standards interfaces defined by The WiMAX Forum®. It is an open platform that has demonstrated proven interoperability with several ASN Gateway and HA products from leading WiMAX suppliers.
For more information, visit Aptilo Networks at WiMAX World 2008 Chicago at booth #435 and IntraISP in booth #626.
About IntraISP
IntraISP is the leading Billing, CRM and OSS system for WiMAX and broadband service providers. IntraISP has been developing and supporting Billing, CRM and OSS systems since 1994. As a wholly owned subsidiary, but separately run business of Clearwire Corporation, IntraISP will continue to be at the leading edge of developing new functions and features for the evolving WiMAX ecosystem. For more information, please visit www.intraisp.com.
About Aptilo Networks
Aptilo Networks offers a comprehensive wireless service management platform designed for service providers, enterprises and municipalities needing a rapidly deployable, scalable multiservice solution to easily manage data and voice services over WiMAX, wireless mesh and Wi-Fi networks. From smaller initial installations up to large carrier networks, Aptilo’s cost-efficient solution for wireless service management and delivery provides a rapid time to market while flexibly supporting future network and service expansion.
Selected by premier technology partners such as Nortel, Cisco and HP, Aptilo has become a global leader and the provider of choice enabling service providers, businesses and governments to rapidly manage and deliver highly secure voice and data services in public, semi-public and private wireless access zones in more than 40 countries worldwide. Aptilo Networks is headquartered in Stockholm, with regional offices in Kuala Lumpur, Malaysia and Plano, Texas. For more information, please visit www.aptilo.com.
Media Contacts:
Hillary Call, Public Relations Manager
Aptilo Networks AB
P: +1 917 414-9262
hillary.call@aptilo.com
Krista Steiner, Vice President Sales and Marketing
IntraISP
P: +1-314-692-3570
krista.steiner@intraisp.com