About Aptilo Networks

Subscriber Management

Aptilo Wi-Fi subscriber management

The Wi-Fi subscriber management function in Aptilo Service Management Platform™ (SMP) provides administration of user accounts. The accounts can reside either in the built-in database or in an external database. Furthermore, the Wi-Fi subscriber management function features voucher management, end-user self provisioning and specific support for wholesale of services.

With the subscriber management you can:

  • View and manually create, modify and delete user accounts online
  • Generate multiple accounts and vouchers using naming conventions
  • Batch import and/or export multiple user accounts using CSV files
  • Flexibly search user data based on value, key or both using wildcards
  • Refund credit card transactions
  • Set e-mail notifications for users for account expiry

The Aptilo system supports authentication look-up from external sources based on Active Directory, LDAP, SOAP/XML, RSA SecurID, RADIUS and Diameter.

Hierarchical accounts

The Aptilo hierarchical account structure allows a whole family to share the same main account while still having their individual accounts and even different sub-accounts for multiple devices.

Hierarchical accounts

The user of the main account can add and delete all accounts under the main account, through a web-self care portal.

Prepaid funds are consumed from an account higher up in the hierarchy. In this example all family members will have the same prepaid bucket in the main account, but the available quota can also be distributed to individual family members.

Furthermore, the hierarchical account structure in Aptilo’s Wi-Fi subscriber management supports in an elegant way the fact that family members may have multiple devices for which they want to share the same quota. There can also be different ratings applied for different sub-accounts.

The hierarchical account structure is very flexible. There are many applications for which hierarchical accounts are an ideal solution. Another example of this is how a service provider can handle multiple devices per subscriber.

Voucher Management

With the optional voucher management module, the service provider can create vouchers including access codes and serial numbers associated with a pre-defined account type in the Aptilo SMP.

Physical voucher cards are particularly useful e.g. to top up an existing prepaid account or during a service launch (promotion).

The voucher management module supports:

  • E-vouchers with one-time access codes.
  • Batch generation of vouchers including access codes and serial numbers, can be used for external physical voucher creation.
  • Import/export of voucher codes from/to other systems with csv-files.
  • Batch creation of multiple physical vouchers in PDF format.
  • Wholesale support, wholesale operator can virtually supply multiple service providers with their own voucher generator, allowing them to sell wireless access under their own brand.

End-user self provisioning

End-users can sign-up for service and view and edit certain parts of the account information e.g. view last payments and prior sessions online through a web self-care portal.

Account activation

The optional account activation module allows the service provider to create inactive accounts for an existing customer base. The user will identify himself and activate the account by sending an SMS or by typing in a pre-defined user name/password.

If the received credentials are correct, the account will automatically activate and the user get access to the service.

When using SMS as the authentication mechanism, the mobile number is stored along with the account information. This provides unique information about the end-user for later validation if needed.

Multi-tenancy support

The Aptilo SMP is built for multi-tenancy. Service providers can run multiple B2B customers from the same scalable platform. They can also allow these customers to provision their own user accounts.

This multi-tenancy functionality is one of the core building blocks in the Aptilo SMP Venue Wi-Fi Manager™. It also makes the Aptilo Guest Wi-Fi Cloud™ service reseller friendly. Resellers can sign-up for one master account and then handle all their business customers in a hierarchical fashion under their own master account.

Aptilo’s product are extremely stable, which has radically reduced the time we need to spend on support and maintenance. This means that we have been able to free valuable time for development of our services.

Anjali Bhatnagar Nordic product panager for wireless networks, Telenor

From being just one of the many services that we provide, our Wi-Fi offering has rapidly become a strategic tool for optimizing the use of our networks assets. The ability to offer customers a first-class user experience gives us a competitive edge.

John BerminghamSenior Product Manager - Data Products, eircom Group