Aptilo Support Centers are committed to taking care of our customers’ support issues as well as proactively working with customers to limit the occurrence of these kinds of emergencies.
Aptilo Support Centers handle
- Incident Management – 2nd and 3rd line support.
- Problem Management – Root cause analysis.
- Change Management – Change requests.
- Release Management – New releases / Updates
Aptilo Support Service levels
- Standard 8/5: Mo-Fr, 9.00am-5.00pm
- Extended 16/7: Critical issues – All Days, 6.00am-10.00pm ;
Non-Critical – Mo-Fr, 9.00am-5.00pm
- Extended 24/7: Critical issues – All Days, All hours ;
Non-Critical – Mo-Fr 9.00am-5.00pm
Optional end-user support
We offer end-user support in selected markets to resolve connectivity, payment and account problems. This support service also provides end-users with connection and navigation assistance and includes troubleshooting.