Aptilo Support Centers handle
- Incident Management – 2nd and 3rd line support.
- Problem Management – Root cause analysis.
- Change Management – Change requests.
- Release Management – New releases / Updates
Aptilo Support Service levels
- Standard 8/5: Mo-Fr, 9.00am-5.00pm
- Extended 16/7: Critical issues – All Days, 6.00am-10.00pm ;
Non-Critical – Mo-Fr, 9.00am-5.00pm
- Extended 24/7: Critical issues – All Days, All hours ;
Non-Critical – Mo-Fr 9.00am-5.00pm
Optional end-user support
We offer end-user support in selected markets to resolve connectivity, payment and account problems. This support service also provides end-users with connection and navigation assistance and includes troubleshooting.